"While 90% of bots failed to add business value in the last 2 years, Botzer’s Sparkle increased customer footfall by 25% in 3 months of launch"
Botzer can be deployed across channels, be it social, web, email, voice or mobile. Provide the same level customer experience across channels.
Powered by Machine Learning algorithms & Neural Networks at the backend, Botzer learns from the user conversations on a daily basis. Thus improving the accuracy on the go.
Botzer is powered by highly evolved NLP libraries, which allow it to interpret & respond to the complex user queries, within minimal time.
Botzer is a completely hosted solution, which is deployed in the customer account (Cloud/On-Prem). Thus your data is secure in your account.
Botzer maintains the context of the conversation with the user at multiple levels, thus ensuring the follow up responses are closest to the context of user's conversation, embedding a high degree of personalisation
With Botzer you get a 24*7 support team, that maintains your infra for underlying solution deployment, with an SLA of 99.95%.
Capture the lead coming on your website/social media & convert it into lead, by personalising the buying experience through recommendations & user behaviour. Reduce the lead time from converting a lead into customer.
Happy customer is a repeat customer. Automate your customer support & after sales on multiple channels, providing real time data to your customers on their balance & statements. Upsell your services & products to your existing customers on an advertising engine in the bot
IT Support staff spends more than 90% of their time answering the same repeated queries. With Botzer, we have automated the IT support for multiple customers. Integrate with your ITSM tool to reduce manual intervention at L1.
Employees form the backbone of your company, automate your policy & claims on Botzer to satisfied employee experience. Integrated with the enterprise HRMS for real time data access to the employees.
Automate complete search & ticketing system on Botzer to provide real time prices & updates to your customers. Provide 3 step Web Check-in for your airlines, enhancing the experience. Provide personalised feed to your customers based on past searches
Supports the procurement & vendor teams on Order generation, quotes automation, RFP processes etc. Also supports Vendors throughout their lifecycle, allows downloading POs & related documents from the bot