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Enrich Digital User Experience on 1st of its kind AI platform

Automate conversational processes for a better user experience

90% reduction in customer response time

60% reduced calls to agents

Single system supports multiple channels

Seamless automation across channels

Enterprise Chatbot for business automation




Virtual Concierge Automation – CNN Future Cities Coverage



"While 90% of bots failed to add business value in the last 2 years, Botzer’s Sparkle increased customer footfall by 25% in 3 months of launch"

Multi Channel Integration

Botzer can be deployed across channels, be it social, web, email, voice or mobile. Provide the same level customer experience across channels.

Deep Learning Algorithms

Powered by Machine Learning algorithms & Neural Networks at the backend, Botzer learns from the user conversations on a daily basis. Thus improving the accuracy on the go.

Highly evolved NLP

Botzer is powered by highly evolved NLP libraries, which allow it to interpret & respond to the complex user queries, within minimal time.

Own Your Data

Botzer is a completely hosted solution, which is deployed in the customer account (Cloud/On-Prem). Thus your data is secure in your account.

Intelligent context Switching

Botzer maintains the context of the conversation with the user at multiple levels, thus ensuring the follow up responses are closest to the context of user's conversation, embedding a high degree of personalisation

Attest Services

With Botzer you get a 24*7 support team, that maintains your infra for underlying solution deployment, with an SLA of 99.95%.

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OUR Recent Works

Insurance

Automating Lead Generation

Capture the lead coming on your website/social media & convert it into lead, by personalising the buying experience through recommendations & user behaviour. Reduce the lead time from converting a lead into customer.

Banking

Automating Customer Support

Happy customer is a repeat customer. Automate your customer support & after sales on multiple channels, providing real time data to your customers on their balance & statements. Upsell your services & products to your existing customers on an advertising engine in the bot

IT Support

Automating Helpdesk Support

IT Support staff spends more than 90% of their time answering the same repeated queries. With Botzer, we have automated the IT support for multiple customers. Integrate with your ITSM tool to reduce manual intervention at L1.

Human Resources

Automating HRMS

Employees form the backbone of your company, automate your policy & claims on Botzer to satisfied employee experience. Integrated with the enterprise HRMS for real time data access to the employees.

Travel & Leisure

Automated Ticketing

Automate complete search & ticketing system on Botzer to provide real time prices & updates to your customers. Provide 3 step Web Check-in for your airlines, enhancing the experience. Provide personalised feed to your customers based on past searches

Procurement

Automating Vendor Management

Supports the procurement & vendor teams on Order generation, quotes automation, RFP processes etc. Also supports Vendors throughout their lifecycle, allows downloading POs & related documents from the bot